Introduction
Saorsa Jewelry (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at saorsajewelry.com or make a purchase from us.
We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
Information We Collect
Information you provide to us:
- Order information: Name, email address, shipping address, billing address, and phone number when you make a purchase
- Payment information: Payment details are processed securely by Stripe and we do not store your full card details
- Communications: Any information you provide when contacting us via email
- Reviews and feedback: Star ratings and written reviews you submit after receiving your order, along with your chosen display name
Information collected automatically:
- Device information: Browser type, operating system, and device type
- Usage data: Pages visited, time spent on site, and referring website (only with your consent)
- Cookies: See our Cookie Policy section below
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Send delivery confirmation emails with a link to leave feedback
- Respond to your enquiries and provide customer support
- Improve our website and services (with consent)
- Send marketing communications (only if you opt in)
- Comply with legal obligations
Customer Reviews
After your order is delivered, we may send you an email inviting you to leave a review. Participation is entirely voluntary.
What we collect
- Star rating (1-5) for each product
- Written review text (optional)
- Your chosen display name
Display name options
You control how your name appears with your review. When submitting feedback, you can choose to display:
- Your first name only (e.g., “Sarah”)
- First name and last initial (e.g., “Sarah M.”)
- A custom name of your choosing
- Anonymous (“Verified Buyer”)
Your full name from your order is kept private and never displayed publicly.
How reviews are used
- Reviews are submitted as drafts and manually reviewed before publication
- Published reviews appear on product pages to help other customers
- We may edit reviews for clarity (e.g., spelling, formatting) but never change your rating or sentiment
- Reviews marked as “Verified Purchase” are linked to real orders
Your rights regarding reviews
You may request modification or deletion of your review at any time by contacting us at hello@saorsajewelry.com.
Cookie Policy
We use cookies and similar technologies on our website. You can manage your cookie preferences at any time.
Essential Cookies
These cookies are necessary for the website to function and cannot be disabled. They include cookies for your shopping cart and checkout process.
Analytics Cookies
With your consent, we use Google Analytics to understand how visitors interact with our website. This helps us improve your experience. Google Analytics uses cookies to collect anonymous information about your visits, including pages viewed and time spent on site. We have configured Google Analytics to anonymise IP addresses.
Marketing Cookies
With your consent, we use the Meta (Facebook) Pixel to show you relevant advertisements on Facebook and Instagram. This cookie tracks your activity on our site to help us create audiences for advertising.
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing necessary to fulfil your order
- Legitimate interests: Improving our services and preventing fraud
- Consent: Analytics, marketing cookies, and promotional emails
- Legal obligation: Keeping records for tax and accounting purposes
Data Sharing
We share your personal information with the following third parties:
- Stripe: Our payment processor, for secure payment handling
- Royal Mail: For order delivery and tracking
- Google Analytics: For website analytics (with consent)
- Meta (Facebook): For advertising (with consent)
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for the following periods:
- Order records: 7 years (for tax and legal purposes)
- Customer reviews: Indefinitely while published, or until you request deletion
- Marketing preferences: Until you withdraw consent
- Cookie consent: 12 months (then we'll ask again)
Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we use your data
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain types of processing
- Withdraw consent: Withdraw consent at any time
To exercise any of these rights, please contact us at hello@saorsajewelry.com.
International Transfers
Some of our third-party service providers (such as Google and Meta) are based outside the UK. We ensure appropriate safeguards are in place, including Standard Contractual Clauses, to protect your data.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Categories of Personal Information
In the past 12 months, we may have collected the following categories of personal information:
- Identifiers: Name, email address, postal address, phone number
- Commercial information: Purchase history, products purchased
- Internet activity: Browsing history on our site, interactions with our website (with consent)
- Inferences: Preferences based on purchase history
Your California Rights
As a California resident, you have the right to:
- Know: Request information about the categories and specific pieces of personal information we have collected about you
- Delete: Request deletion of your personal information, subject to certain exceptions
- Correct: Request correction of inaccurate personal information
- Opt-out of sale/sharing: We do not sell your personal information to third parties, nor do we share it for cross-context behavioural advertising
- Non-discrimination: Exercise your privacy rights without receiving discriminatory treatment
How to Exercise Your Rights
To exercise any of these rights, please contact us at hello@saorsajewelry.com. We will respond to verifiable consumer requests within 45 days.
Do Not Sell or Share My Personal Information
We do not sell your personal information. We do not share your personal information for cross-context behavioural advertising purposes. Our use of analytics and advertising cookies (Google Analytics, Meta Pixel) is based on your explicit consent, which you can withdraw at any time using our cookie preferences.
Security
We implement appropriate technical and organisational measures to protect your personal information. All payment transactions are encrypted using SSL technology and processed by Stripe, a PCI-DSS compliant payment processor.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Saorsa Jewelry
Email: hello@saorsajewelry.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.